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BILL
LAMPTON'S SERVICE STANDARD
Providing a
premium level of service
In a highly cooperative fashion
Bringing prominent and permanent value
Making your investment your best bargain ever
FIVE STEPS TOWARD MAKING YOUR
ORGANIZATION A WINNER—NOW!
Is your organization lagging or leading in your
industry?
Are your employees whiners or winners?
Do your customers rage or rave about your service?
Are sales slumping or soaring?
Bill Lampton, Ph.D., spent twenty-three years in
management. From direct experience, he knows what it takes to change an
organization’s ranking. . .how to go from worst to first!
Here are six steps Bill will help you take toward
the winner’s circle!
“Dr. Lampton is a person I
turn to for knowledge that makes a difference to my company.
He teaches habits of success - patterns of success that
work. The opposite of a "flash in the pan" business book or
trend; Dr. Lamptons detailed advice and coaching teach
time-honored, success-proven, behaviors that make you number
one. I'm honored to know him and always excited to learn the
next habit that will take us to the next level.” August 13,
2009
--Matthew Lampros, CEO
and Founder, Sellemental, Inc
ONE:
TRAIN YOUR PEOPLE IN THE BEST USE OF TECHNOLOGY
Social Media:
Use Twitter, LinkedIn, and Facebook to boost your business
E-mail:
Appropriate style and “netiquette,” “nastygrams,” personal misuse
Regular phone:
Ten ways to get more phone calls returned, voice mail tips
Cell Phone:
Cell phone “addiction,” cell phone courtesy
Web sites:
Do’s and don’ts for the company Web site
Blog:
How to establish and maintain a blog (Web log), to keep clients and
customers informed--and interacting with you Video: Your clients and prospects
want to see the messenger in action
TWO: PROVIDE SPEECH COACHING FOR YOUR LEADERS
Your vice president has acquired the knowledge he needs to function
effectively. Yet he has not reached his potential as a leader, because
he cannot:
Direct meetings that generate excitement
and get things done
Lead staff and board retreats that
clarify the mission and strategy
Rally his sales team to generate
record-setting results
Explain how to implement a new health
care policy
Sustain high morale during restructuring
Speak to civic clubs with vitality and
persuasion
To help
him and your other leaders who appear nervous, disorganized, unclear,
and even boring when they speak to groups, bring in Bill Lampton-an
expert who honed his communication skills during twenty-three years in
management, and has spoken professionally for
ten years.
Bill’s Speech Coaching has strengthened leaders at Gillette, Procter &
Gamble, Duracell, Tanner Health System, Willis Investment Council,
Barnsley Gardens, Worldwide, Inc., Rayonier, and Turbo Transport.
"The advice you provided highlighted opportunities in the structure and delivery
of my presentations. Following your coaching, my presentations are clearer and
my delivery style is more personal and compelling."
--Graham
Forward, Manager Operations, Strategy and Improvement--Gillette
THREE: IGNITE YOUR ANNUAL MEETING WITH
BILL’S KEYNOTE SPEECH
Technology has not replaced the
Annual Meeting as an opportunity for sharing information,
recognizing and rewarding loyal workers, boosting morale and
getting in high gear for the next twelve months.
Do as many organizations have done: Bring in Dr. Bill Lampton for
your meeting/convention. Consider what his clients say:
“Bill was the Keynote Speaker on Day One of our legal
association's educational conference. What I thought was unique about Bill's
approach was the initiative he took to speak with a number of delegates prior
to the conference. His due diligence provided him with a real understanding for
our industry's distinctive challenges. He applied his communication strategies
accordingly so that the knowledge and information he shared with the group was
relevant and impactful. Bill was highly interactive with the audience, conducted
meaningful exercises, and shared several interesting stories. Meeting and
working with Bill was a genuine pleasure!”
Stephanie Marsh,
BCLMA President
“In all the years that I have been organizing conferences, Bill Lampton
is one of the very best speakers that I have ever heard. He has a way of
making his material flow effortlessly while keeping the attendees
entertained and energized.”
Braden Albert, HR Star Conference
"It was a great privilege having you present to our sales
people
at our quarterly sales meeting. Your dynamic style and the super-charged message
were both highly motivating to our group. I have received positive feedback from
many who attended. Our philosophies for motivating individuals are similar, and
I appreciate the reinforcement that your message provided. Thank you so much for
an invigorating presentation."
Charles R.
Oglesby, President and CEO, Nalley Automotive Group
“I love your presentation style!”
Dee Shepherd, Missouri Bar
NOTE: SCROLL TO THE BOTTOM OF THIS
PAGE TO WATCH BILL'S VIDEO!
FOUR: CREATE A CULTURE OF CUSTOMER
CARE
Second-rate organizations settle for traditional Customer Service.
What’s wrong with that? Well, you can serve people without caring for
them. Let Bill help you establish Customer Care
throughout your organization. You will learn:
What to say to customers, and what not to
say
How empathic listening will resolve many
customer complaints
How to respond to written complaints
“Best practices” from the world’s best
customer care companies
"Bill Lampton never ceases to amaze me with his gift for hitting the nail on the
head every time. He has such an astute sense for real customer service. I find
it very rare to find a trainer and speaker who can talk to both what the
customer wants and expects and to what the staff needs to produce the goods."
--Euan McGlashan, General Manager and Managing Director, Barnsley Gardens
FIVE: ENABLE PEOPLE WITH DIFFERENT
COMMUNICATION STYLES TO WORK TOGETHER PRODUCTIVELY
You have seen it happen. A benevolent, kindly manager retires, and
the new manager comes in full speed ahead—like Bob Nardelli at Home
Depot or Jack Welch at General Electric. Also, you watch clashes between
your cautious, slow-moving financial director and the “let’s do it now
regardless of cost” divisional vice president. How do you resolve these
energy-draining conflicts?
Using the highly respected DISC system of Personal Style
Analysis, Bill enables your staff and employees to identify their own
styles, understand the styles of others and then adapt their styles to
foster productive interaction, minimizing confusion and disharmony.
“Thank you for the half-day seminar you
conducted for our staff. It was extraordinary. The DISCS were an exceptional hit
with everyone. They made us take time to see how others view us as well as our
potential to work and communicate with each other and clients. We look forward
to having you back at Large and Gilbert for further educational seminars."
--Rhonda Gilbert, CPA, Large & Gilbert, P.C
LEADERS
WHO ARE CALLING BILL
These respected publications called him for advice: Delta’s SKY
magazine, Los Angeles Times, The Washington Post, Cosmopolitan,
Entrepreneur, Working Mother, HR Today, and Investors Business
Daily.
Here are representative organizations that have called Bill for
speeches, seminars, and communication coaching: Gillette, Duracell,
British Columbia Legal Management Association, Ritz-Carlton Cancun,
Krystal Company, Miller Brewing Company, Environmental Protection
Agency, University of Georgia Athletic Association, Celebrity
Cruises, Oceania Cruise Line, and the Virginia Pest Management
Association.
BILL’S
PRESENTATIONS BRING VISIBLE RESULTS
“Subsequent to his presentations, we
have noticed positive changes in the behavior of our
employees and their communication skills with our
customers.”
--Doug Lawson,
Laidlaw, Inc.
"I came away with a better
understanding of my personal responsibility for the kind
of life that I lead, personally and professionally. I have
a more productive attitude. I also learned communication
skills that will further my advancement.”
--Cindy
Smith, Georgia Merit System
"Thank you for an impressive
session which has already been utilized by our
staff."--
--Hermann Gammeter, Renaissance
Waverly Hotel
"We have profited handsomely from
your seminar. We had several salespeople for whom it was a
complete eye opener. I've noticed steady and continuing
organizational progress by sales people. I attribute this
directly to the quality time spent with you."
--Ed
Fierstos, Macon Telegraph
CONTACT BILL. . .AND
BECOME A CHAMPION!
Is your organization ready
to take these five steps toward the top spot in your industry?
Then call, E-mail, or write Bill Lampton, Ph.D. One day with
him will put you in the winner’s circle!
You have seen it happen. A benevolent, kindly manager retires, and
the new manager comes in full speed ahead—like Bob Nardelli at Home
Depot or Jack Welch at General Electric. Also, you watch clashes between
your cautious, slow-moving financial director and the “let’s do it now
regardless of cost” divisional vice president. How do you resolve these
energy-draining conflicts?