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Speeches/Seminars

BILL LAMPTON'S SERVICE STANDARD

  • Providing a premium level of service

  • In a highly cooperative fashion

  • Bringing prominent and permanent value

  • Making your investment your best bargain ever

Bill Describes Five Qualities the Best Speakers Have

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Copyright 2007 - All Rights Reserved

Bill can design these presentations to provide keynotes, breakout sessions, half-day or full-day programs, to meet the client’s needs.

“I was a part-time guest of Bob Stone’s at the CenturyTel conference in Colorado. You did an excellent job. I was amazed at your technique, style, and ability to teach. It would be worth writing just to tell you that. As it stands, however, I’ve recently had the opportunity to share your contact information with two companies I work with that are looking for this type of thing. I hope you hear from them soon; I’ll be more than happy to continue to send people your way. You did a wonderful job!”

--Matthew Lampros, President and COO, eLampros

CenturyTel's leaders illustrate that Bill's presentations include lively discussion
and activities, making the learning experience more interesting and more permanent.

COMMUNICATION

COMMUNICATE LIKE CHAMPIONS!
Consider these comments, which are common in the workplace: “She knows this business thoroughly, but lacks people skills.” “Don’t even try to talk to him.  Nobody ever gets his attention.” “He just can’t communicate his ideas effectively.”  “I just wish management would listen to my suggestions.”

Working with organizations nationwide, Bill hears these complaints, and many others.  He identifies them as warning signals.  They point to barriers that block communication, and stifle morale and productivity.

In this speech, Bill helps organizations break down these barriers, and replace them with bridges--bridges to new levels of understanding and communication.

As a result of this presentation, people in your group will:

  • Abandon their dogmatic style, their “need to be right”
  • Improve the language they use with colleagues
  • Examine their assumptions before acting on them
  • Create additional opportunities for feedback
  • Listen with empathy
  • Adjust to those whose perceptions don't match theirs
"After years of selecting Keynote speakers for our annual sessions, I don't know why it took us this long to choose a "communicator"--a process so critical to our individual and corporate success. We certainly started at the top with Dr. Lampton!"

-- Fred Cliff, Executive Director, South Carolina Pest Control Association

 

WINNING IN THE WIRELESS WORKPLACE
Your workplace has changed plenty in fifteen years. Consider these high-tech additions:

  • Cell phones

  • Laptops

  • BlackBerrys

  • Voice Mail

  • Search engines

  • Web cams

  • Video conferencing

  • Wi-Fi access

  • Drive cams

The big question, though—do these technology advancements guarantee that we will communicate more clearly and persuasively? “Not really,” Bill Lampton says, “because improved technology may just mean that we’ll make our mistakes faster. . .and many more people will see them.”

 

Bill understands—quite easily—the fears and frustrations of non-techies. Why? Because “gadgets and gizmos” frightened him during his twenty-three years of management. No one ever called him a “geek.” He avoided technology by delegating it to staff members.

 

A decade later, he has overcome his electronic phobias, and embraces the results. Now he distributes his monthly e-mail newsletter, produces audios and videos, puts photos from his digital camera onto his Web site and blog, and uses Skype for online video coaching.

 

As a result of this presentation, your people will:

  • Use technology confidently, creatively, and courteously

  • Put their “best voice forward” when they leave voice mail messages

  • Eliminate the 10 worst mistakes most professionals make with E-mail

  • Reduce the time they spend on the phone, while increasing their productivity

  • Get more phone calls returned

  • Avoid the 10 killer faults displayed by most corporate Web sites

  • Understand why and how to launch a company blog

  • Practice cell phone courtesy that your competitors ignore

“Your presentation was fantastic for our group.”

-- Jeff Johnson, A-Active Termite & Pest Control, referring to Bill’s “Wireless Workplace” presentation at the Virginia Pest Management Association’s State Technical Meeting

 

 

PRESENTATION SKILLS: SPEAKING TO WIN

Presentation Skills - Bill LamptonTo advance to leadership positions and to perform effectively when you get there, no skill is more vital than the ability to speak to groups in a variety of settings. Examples:

  • Presenting a proposed budget to administrators
  • Reporting your division’s latest accomplishments
  • Describing the strategic plan for next quarter or next year
  • Speaking for civic and professional groups
  • Leading the annual retreat
  • Giving a sales presentation to officers of a major corporation

This seminar will prepare you for these opportunities, and for many others. Bill earned his Ph.D. in speech communication, then launched his career as a communication professor at the University of Georgia. Today, as a full-time professional speaker, he knows what it takes to succeed with audiences. Through his company, Championship Communication, he continues to help professional people upgrade their presentation skills.

As a result of this presentation, your people will:

  • Grasp the basic communication principles they must apply
  • Control stage fright and demonstrate poise and confidence
  • Use the most effective methods for preparation and delivery
  • Sound less like readers and more like conversationalists
  • Eliminate awkward gestures
  • Reduce dependence on their notes
  • Discover strategies for making their presentations interactive
  • Display and explain visual aids to maximum advantage
“You supplied us with some very valuable information that will always be useful to us. I have gotten much better at public speaking.”

 --Tonya Scott, Disability Adjudicator, Georgia Department of Labor

 

 

BUSINESS WRITING THAT WORKS

Do you believe that one-third of the work force lacks the writing skills needed for professional success? Unfortunately, that’s easy to believe-- because you see writing mistakes like these every day:

  • Employees confuse customers by using industry jargon—and not translating the terms.
  • Supervisors distribute written instructions that confuse, rather than clarify.
  • Messages go out with glaring errors in spelling and punctuation.
  • You get a two page memo that could have been reduced to two paragraphs.
  • Messages are hard to follow because of disorganization.
  • You read an e-mail that refers to an attachment, but the writer forgot to include it.
  • Few employees read the employee manual, because it’s so dull and unclear.
  • One shift writes a status report, but the next shift can’t understand the summary.

So what’s your next step? Bring Bill in to direct his “Business Writing That Works” seminar.

As a result of this presentation, your people will:

  • Recognize that every written message represents a “position statement”
  • Reduce workplace confusion and conflict
  • Improve productivity—their own and that of their associates
  • Give instructions that generate greater results, because the team understands them
  • Avoid language errors that reflect on their competence and credibility
  • Replace traditional, stale business lingo with a lively writing style
  • Greatly reduce e-mail blunders and judgment lapses that escalate into turf wars
"Your presentations offered the attendees valuable communication skills and advice. I have already put many of the tips and suggestions to use in my daily work, as I am sure many of our members have done as well.”

 --Andrea Coron, Executive Director, Virginia Pest Management Association

 

 

MEDIA MAGIC

Reporters gather at your front door. Suddenly, your organization has become newsworthy—but the news isn’t good. How will you respond? What will you say when the camera rolls and the microphone is on? Should you buy some time with "no comment"?

As a media veteran who has worked extensively with print and non-print media, Bill explains how to interact with media representatives:

  • In ordinary times when there is no crisis
  • During a calamity (management turnover, sexual harassment charges, on-site accident or death, financial irregularities)
  • After the crisis has subsided

As a result of this presentation, your people will:

  • Prepare news releases in the proper format
  • Hold press conferences confidently and convincingly
  • Respond to threatening questions with assertive, take-control answers
  • Establish and nurture productive media relationships year-round
  • Prepare a written crisis communication plan
  • Identify the appropriate officers who will speak for the organization
  • Maintain—and even increase—credibility when catastrophes strike
  • Give crisis communication guidelines a prominent place in employee orientation

 

SALES

 

CHAMPIONSHIP SELLING

Yesterday's sales strategies won't work in today's market. Why? 

Lynn Janke enjoys one of the two cars she earned as an outstanding sales leader for Mary Kay Cosmetics.

  • Brand loyalty has lost its guarantee of repeat business.
  • Through the Internet and consumer protection advocates, buyers have immediate access to industry information. They're far more knowledgeable now. 
  • Instead of being just local, competition has become worldwide.
  • Products and services get replaced-remember eight-track tapes, wooden headed golf clubs, and your dependence on pay phones? 

To become champions at selling, we must update our playbook.

Bill learned salesmanship in the toughest arena of all-directing fundraising campaigns full-time for two decades. And every day now, he sells his services and products. 

As a result of this presentation, your people will:

  • Stay in touch with prospects, without becoming a nuisance
  • Become problem solvers, not product pushers
  • Create an attention grabbing "universal selling proposition"
  • Adjust successfully to prospects with "different personality types"
  • Replace their standard sales pitch with powerful listening strategies
  • Use nonverbal skills that support their verbal messages
  • Get referrals more easily, use them more skillfully
  • Change their sales vocabulary and use winning words
  • Employ communication strategies that break through barriers

When Bill spoke to 250 sales leaders at Nalley Automotive Group, CEO Charles Oglesby hosted him.

"It was a great privilege having you present to our sales people at our quarterly sales meeting. Your dynamic style and the super-charged message were both highly motivating to our group. I have received positive feedback from many who attended. Our philosophies for motivating individuals are similar, and I appreciate the reinforcement that your message provided. Thank you so much for an invigorating presentation."

--Charles R. Oglesby, President and CEO, Nalley Automotive Group

 

CUSTOMER CARE

CHAMPIONSHIP CUSTOMER CARE
Strike “Customer Service” from your vocabulary.  That phrase has earned a bad reputation.  Reminds us more of “Customer Disservice,” and we remember hearing: “What was your name again?”  “When did you want that by?”  “Sorry, that’s our policy.” 

Customer Care acts on the premise that customers really count.  Their complaints deserve to be heard.  They should get top quality when they spend top dollar.  Products and services we sell them should work.  We perform what we advertise.

And note this: Years ago an unhappy customer might tell two dozen friends.  Now unhappy clients take to the Internet. . .and tell 20,000,000 readers about their distress.

So Bill provides guidelines that help organizations reshape their customer relations. 

As a result of this presentation, people in your group will:

  • Dare to care
  • Avoid the 10 statements that offend customers the most
  • Use the 7 magic statements that make customers feel like family
  • Defuse explosive situations before they fully ignite
  • Practice empowerment (you have to play without asking the coach)
  • Keep current customers, and gain new ones with your improved reputation
"Your insight into the areas of customer care was most welcomed and I am sure each employee in attendance was able to learn something that will promote a commitment to customer service."

          --Vince Dooley, Athletic Director, University of Georgia

 

MOTIVATION

MAINTAINING MAXIMUM MOTIVATION!
Sure, we all experience moments of peak enthusiasm.  We attend a stirring conference, complete a demanding project, read an inspiring book, make our biggest sale, get promoted, receive a compliment from the CEO. 

Usually, we lapse back into periods of monotony, and even discouragement.  Our mental motor slips out of high gear, and gets stuck in low gear.  Work becomes an endless rut.  We wonder: “What can I do to remain energized. . .without waiting for those scattered high-point happenings?”

Bill offers an approach that works. During his twenty-three years in management, he discovered what effective leaders do to “maintain maximum motivation.”  He’ll share what others taught him--and will describe his own daily approach to sustaining enthusiasm.  Hint:  Bill’s first thought to start every day will amaze you with its simplicity. . .and its power to make your first step out of bed a winning step!

As a result of this presentation, people in your group will. . .

  • Accept personal responsibility for their motivation, rather than depending on external circumstances
  • Learn several dynamic options for “staying high”
  • Replace sporadic zest with sustained vitality
  • Generate greater productivity

 

"You are an inspiration."

--Barbara Vu, Participant in Breakthrough: The Leadership Conference

 

"While you were speaking that morning, I started to think of all the different speaking engagements and training seminars I have attended, and thought what a difference you would have made if you were the one on the stage.”

--Samantha Abrams, GEICO Partnership Manager, Marketing

 

 

CLIENT COMMENTS ABOUT BILL’S SPEECHES

“I had the opportunity to attend one of Bill's seminars. Bill was extremely engaging and enthusiastic while using a fundamental framework to weave his message on communication. Utilizing homespun humor, a fantastic knack for timing, and a stellar and commanding timbre, Bill provided the crowd with a great lesson presented in an entertaining way.”

--Jason Petrovich, Consultant, Palladin Solutions, LLC

I've had the great pleasure to hear a talk by Bill to a group of senior executives & recommend him highly as a speaker, coach and author. Many in the audience were fairly seasoned speakers and presenters, but each person learned many great new lessons. Bill taught each of us to leverage that inevitable twinge of stage-fright (which simply means you care about your audience and your message) to communicate with poise, power and persuasion. Bill connected with each person, conveying many valuable and highly actionable tips. During my career, I've had the opportunity to ask many a great speaker and leader to share thoughts at annual sales meetings. It's definitely safe to say Bill is on my "go to" list to do so again!”

--Jay McKenzie, Group Publisher, Lifestyle & Shelter, Bonnier Corporation

“Bill presented at an executive forum I attended recently and really impressed me and the rest of the large audience with his command of the material and his remarkable presentation skills. Bill has a great message and delivers that message with great skill.”

--Walt Carter, Principal, RM BATTLE, LLC

"Evaluations rated Bill the highest among a group of six energetic and knowledgeable presenters. Bill employs his own advice offstage. He meticulously prepared himself for our conference, made sure to find time to listen to individual attendee’s needs, ingratiated himself to our board and membership, and was never caught without a smile. People just seemed to feel better when this genuine gentleman was around. I hope that we have the chance to have him back in our community. He’s sure to be an asset to your coming endeavors."

--Joel Muller, Association of Fundraising Professionals, Nevada

“Your presentations were effective in content and delivery.  You effectively designed the sessions to fit our needs in working with groups and in dealing with complex issues.”

--Mary Rountree, National Park Service

“Thank you for your superior presentation.  Our participants definitely agreed, as evidenced by the excellent evaluations you received from them.”

--Daye Dearing, Stennis Institute of Government

Bill’s listeners are accustomed to a presentation that’s interesting, entertaining, and packed with practical advice that helps people communicate more effectively.”

 --Kelly Smith, Independent Banks of South Carolina

 

Bill's speeches feature life experiences, humor, inspiration, and clear directions for improving performance. See for yourself!

 

Bill's Online Video Demo

  

 

 

 

Email to: Bill Lampton, Ph.D.

“Speech Coach for Champions”

Write him at:
Championship Communication
P.O. Box 908267
Gainesville, GA 30501-0920

Call: 678-316-4300

 

  Copyright 2006 - All Rights Reserved