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BILL
LAMPTON'S SERVICE STANDARD
Providing a
premium level of service
In a highly cooperative fashion
Bringing prominent and permanent value
Making your investment your best bargain ever
SIX STEPS TOWARD MAKING YOUR
ORGANIZATION A WINNER—NOW!
Is your organization lagging or leading in your
industry?
Are your employees whiners or winners?
Do your customers rage or rave about your service?
Are sales slumping or soaring?
Bill Lampton, Ph.D., spent twenty-three years in
management. From direct experience, he knows what it takes to change an
organization’s ranking. . .how to go from worst to first!
Here are six steps Bill will help you take toward
the winner’s circle!
ONE:
TRAIN YOUR PEOPLE IN THE BEST USE OF TECHNOLOGY
E-mail:
Appropriate style and “netiquette,” “nastygrams,” personal misuse
Regular phone:
Ten ways to get more phone calls returned, voice mail tips
Cell Phone:
Cell phone “addiction,” cell phone courtesy
Web sites:
Do’s and don’ts for the company Web site
Blog:
How to establish and maintain a blog (Web log), to keep clients and
customers informed--and interacting with you
TWO: PROVIDE
COMMUNICATION COACHING FOR YOUR LEADERS
Your vice president has acquired the knowledge he needs to function
effectively. Yet he has not reached his potential as a leader, because
he cannot:
Direct meetings that generate excitement
and get things done
Lead staff and board retreats that
clarify the mission and strategy
Rally his sales team to record
results
Explain how to implement a new health
care policy
Sustain high morale during restructuring
Speak to civic clubs with vitality and
persuasion
To help
him and your other leaders who appear nervous, disorganized, unclear,
and even boring when they speak to groups, bring in Bill Lampton-an
expert who honed his communication skills during twenty-three years in
management, and has spoken professionally for
ten years.
Bill’s communication coaching has strengthened
leaders at Rayonier, Duracell, Carroll Tomorrow, Tanner Health System,
Gillette and other corporations.
"The advice you provided highlighted opportunities in the structure and delivery
of my presentations. Following your coaching, my presentations are clearer and
my delivery style is more personal and compelling."
--Graham
Forward, Manager Operations, Strategy and Improvement--Gillette
THREE: IGNITE YOUR ANNUAL MEETING WITH
BILL’S KEYNOTE SPEECH
Technology has not replaced the
Annual Meeting as an opportunity for sharing information,
recognizing and rewarding loyal workers, boosting morale and
getting in high gear for the next twelve months.
Do as many organizations have done: Bring in Dr. Bill Lampton for
your meeting/convention. Consider what his clients say:
“In all the years that I have been organizing conferences, Bill Lampton
is one of the very best speakers that I have ever heard. He has a way of
making his material flow effortlessly while keeping the attendees
entertained and energized.”
Braden Albert, HR Star Conference
"It was a great privilege having you present to our sales
people
at our quarterly sales meeting. Your dynamic style and the super-charged message
were both highly motivating to our group. I have received positive feedback from
many who attended. Our philosophies for motivating individuals are similar, and
I appreciate the reinforcement that your message provided. Thank you so much for
an invigorating presentation."
Charles R.
Oglesby, President and CEO, Nalley Automotive Group
“I love your presentation style!”
Dee Shepherd, Missouri Bar
NOTE: SCROLL TO THE BOTTOM OF THIS
PAGE TO WATCH BILL'S VIDEO!
FOUR: CREATE A CULTURE OF CUSTOMER
CARE
Second-rate organizations settle for traditional Customer Service.
What’s wrong with that? Well, you can serve people without caring for
them. Let Bill help you establish Customer Care
throughout your organization. You will learn:
What to say to customers, and what not to
say
How empathic listening will resolve many
customer complaints
How to respond to written complaints
“Best practices” from the world’s best
customer care companies
"Bill Lampton never ceases to amaze me with his gift for hitting the nail on the
head every time. He has such an astute sense for real customer service. I find
it very rare to find a trainer and speaker who can talk to both what the
customer wants and expects and to what the staff needs to produce the goods."
--Euan McGlashan, General Manager and Managing Director, Barnsley Gardens
FIVE: ENABLE PEOPLE WITH DIFFERENT
COMMUNICATION STYLES TO WORK TOGETHER PRODUCTIVELY
You have seen it happen. A benevolent, kindly manager retires, and
the new manager comes in full speed ahead—like Bob Nardelli at Home
Depot or Jack Welch at General Electric. Also, you watch clashes between
your cautious, slow-moving financial director and the “let’s do it now
regardless of cost” divisional vice president. How do you resolve these
energy-draining conflicts?
Using the highly respected DISC system of Personal Style
Analysis, Bill enables your staff and employees to identify their own
styles, understand the styles of others and then adapt their styles to
foster productive interaction, minimizing confusion and disharmony.
“Thank you for the half-day seminar you
conducted for our staff. It was extraordinary. The DISCS were an exceptional hit
with everyone. They made us take time to see how others view us as well as our
potential to work and communicate with each other and clients. We look forward
to having you back at Large and Gilbert for further educational seminars."
--Rhonda Gilbert, CPA, Large & Gilbert, P.C
SIX: BENEFIT FROM BILL’S “DISTANCE
LEARNING VIDEO SERIES"
Instead
of hosting a day-long seminar on-site annually, you prefer to schedule
extended learning opportunities. Bill’s new “Distance Learning Video
Series” offers the dynamic option you are seeking.
After you identify your
major challenges, Bill sends you a set of brief (4-6 minutes)
video clips, which serve as learning modules-a true “mini course.”
Also, he will
provide provocative questions for moderators to use in follow up
discussion.
Consider this advantage: Since your employees and leaders have
established the habit of watching a screen to get news and
information, you would not have to change their habits. . .just
capitalize on them.
Sample Video Series Topics:
“Overcoming Your Company’s
Ten Biggest Communication Problems”
“Following the Ten ‘Best
Practices’ of Legendary Customer Service Leaders”
“The Dozen Dynamics of
Effective Business Writing”
“Taking the Ten Steps That
Jet-Propel Your Sales Results”
As a veteran radio and
TV broadcaster, Bill will provide videos that keep your employees
interested and informed.
LEADERS
WHO ARE CALLING BILL
These respected publications called him for advice: Delta’s SKY
magazine, Los Angeles Times, The Washington Post, Cosmopolitan,
Entrepreneur, Working Mother, HR Today, and Investors Business
Daily.
Here are representative organizations that have called Bill for
speeches, seminars, and communication coaching: Gillette, Duracell,
British Columbia Legal Management Association, Ritz-Carlton Cancun,
Krystal Company, Miller Brewing Company, Environmental Protection
Agency, University of Georgia Athletic Association, Celebrity
Cruises, Oceania Cruise Line, and the Virginia Pest Management
Association.
BILL’S
PRESENTATIONS BRING VISIBLE RESULTS
“Subsequent to his presentations, we
have noticed positive changes in the behavior of our
employees and their communication skills with our
customers.”
--Doug Lawson,
Laidlaw, Inc.
"I came away with a better
understanding of my personal responsibility for the kind
of life that I lead, personally and professionally. I have
a more productive attitude. I also learned communication
skills that will further my advancement.”
--Cindy
Smith, Georgia Merit System
"Thank you for an impressive
session which has already been utilized by our
staff."--
--Hermann Gammeter, Renaissance
Waverly Hotel
"We have profited handsomely from
your seminar. We had several salespeople for whom it was a
complete eye opener. I've noticed steady and continuing
organizational progress by sales people. I attribute this
directly to the quality time spent with you."
--Ed
Fierstos, Macon Telegraph
CONTACT BILL. . .AND
BECOME A CHAMPION!
Is your organization ready
to take these six steps toward the top spot in your industry?
Then call, E-mail, or write Bill Lampton, Ph.D. One day with
him will put you in the winner’s circle!
You have seen it happen. A benevolent, kindly manager retires, and
the new manager comes in full speed ahead—like Bob Nardelli at Home
Depot or Jack Welch at General Electric. Also, you watch clashes between
your cautious, slow-moving financial director and the “let’s do it now
regardless of cost” divisional vice president. How do you resolve these
energy-draining conflicts?
Instead
of hosting a day-long seminar on-site annually, you prefer to schedule
extended learning opportunities. Bill’s new “Distance Learning Video
Series” offers the dynamic option you are seeking.