APOLOGIZING--COMMUNICATION'S HIGHEST LEVEL 

When I consider our varied communication acts,
I reserve a special place at the top for the fine art
of apologizing. Offering a genuine, heartfelt apology
accomplishes wonders:

--You prevent having the hostility escalate
--You repair a damaged relationship
--You gain esteem, rather than "lose face"
--You feel better. Apologizing is therapeutic.
--You benefit your group as a peacemaker

Well, then, what are the guidelines for apologizing?

--Apologize without excuses. "I wasn't feeling well
that day" dilutes your remorse
--Apologize soon after the incident. Remember the
wise adage, "Don't let the sun go down on your wrath."
--Apologize face to face when possible. Extra power
surfaces when we are present.
--Apologize to those who witnessed your misdeed,
as well as to the recipient.
--Assure the injured party, "This won't happen again."
--Forgive yourself for your blunder, and move along to
other priorities

Yes, sincere apologies work miracles--in business and
in life--for those who give them and for those who
accept them.

ENDORSEMENT FROM A COACHING CLIENT 

Is your company planning a major presentation to
clients, prospects, shareholders, board members,
or employees? Then check this testimonial from
a grateful client:

"My firm recently hired Bill to provide 'speech
coaching' for our Annual Meeting. I found Bill's
advice and coaching to be extremely helpful.
He helped me build confidence in my public
speaking skills while also giving me targeted
pointers about ways to relax, slow down and
connect more with the audience. I would
recommend Bill's coaching without reservation
to anyone who wants to upgrade their
public speaking skills."
Jay Kilroy, Willis Investment Counsel

Gillette, Duracell, Procter and Gamble and
other leading companies echo Jay's appraisal
of my Speech Coaching service. For more
information, visit this page on my Web site:
http://www.commlampton.com/coaching.htm

In case you missed Terry Brock's brief video interview
with me about the power of self-talk, here's
the link again: http://tinyurl.com/y5qgqod

Please share this newsletter with your colleagues.
To subscribe if you haven't already, enter your name
and e-mail address in the slots provided on my site:
http://www.championshipcommunication.com

Contact me today to schedule my Speech Coaching,
Keynote Speeches, and Customized Seminars
Bill Lampton, Ph.D.
"Speech Coach for Champions"
drbill@championshipcommunication.com
678-316-4300